Guide · November 6, 2026 · 3 min read
A Ticket Tool alternative: tickets and the rest of your server
Ticket Tool does one thing at huge scale. An alternative makes sense if you want tickets to live in the same bot as moderation and team tracking.
Contents
Transparency: Comparison published by Orius, publisher of OriusBot. Facts on Ticket Tool read on tickettool.xyz on November 6, 2026. Careful: several bots have similar names.
What is the best Ticket Tool alternative?
OriusBot is a Ticket Tool alternative if you want tickets with topics, forms, claiming and ratings in a bot that also handles security and moderation. If you only want tickets, on a tool proven at large scale, Ticket Tool remains a safe choice.
What Ticket Tool does well
- Scale: it claims 5.8 million servers and 658 million tickets created.
- Button panels that keep the channel clean.
- Forms before opening, transcripts and tags for prepared replies.
- Web dashboard, with deep customization in its Premium plan.
Ticket Tool and OriusBot side by side
| Feature | Ticket Tool | OriusBot |
|---|---|---|
| Panels and forms | Yes | Yes, per topic |
| Transcripts | Yes | Yes, web history kept 48 h |
| Named claiming | Not advertised | Yes |
| Ratings and automatic reminders | Not advertised | Yes |
| Moderation and security in one bot | No | Yes |
| Tickets handled | Hundreds of millions | Far fewer: recent bot |
Stay or switch?
- Stay if your tickets run well and you are happy keeping a dedicated bot.
- Switch if you want to track who handles what, rate support and merge your bots.
Moving to OriusBot
- Add OriusBot and set up
/ticket: topics, support roles, category. - Publish the new panel next to the old one.
- Let open tickets finish on Ticket Tool.
- Export the transcripts you need, remove the old panel, then the bot.
Frequently asked questions
Is Ticket Tool free?
It can be added for free, with a Premium plan focused on customization. Check the details on its site.
How long does OriusBot keep ticket history?
The history viewable on the web is kept for 48 hours. For longer tracking, keep your transcripts in an archive channel.
Read next : Support tickets, Ticket assistant, Staff CRM: recruiting and running your team.